Frequently Asked Questions

Common Problems

Here you'll find guidance on the top ways to solve common problems our customers experience.

Cancellations & Refunds

Has your transfer been cancelled? Learn why. Need to cancel a transfer? Learn how you can do it yourself and how refunds and recalls work at PayPort.

Send money to over 130 countries with PayPort

Need to send money abroad? Find information on which PayPort services you can use and where you can send money to using our website and app.

Refer a friend

Love our service? Refer a friend and you could both earn rewards with our referral programme. Find out how it works.